Our platform and services are dedicated exclusively to lawful, ethical, and halal purposes. By engaging with our services, you agree to adhere to all applicable laws alongside Islamic standards of honesty and mutual respect.

1. Account Security & Amanah: Safeguarding your account credentials and personal login information is a responsibility entrusted (Amanah) to you. You are accountable for all activities conducted through your account.
2. Prohibited Conduct: Engaging in fraudulent orders, deceptive practices, unauthorized system interference, or any harmful activities that violate ethical commerce is strictly prohibited.
3. Content Ownership & Intellectual Property: All visual assets, product imagery, custom typography, logos, and written descriptions are our exclusive intellectual property. Reproducing, copying, or utilizing our assets for commercial purposes without prior permission is strictly prohibited by law and ethics.

When placing an order through our platform, you agree to the following terms, built upon honesty, clarity, and mutual trust:

1. Transparent Pricing: All prices are clearly stated in local currency (BDT) with absolute transparency. We follow an honest pricing policy with zero hidden charges.
2. Payment Methods: Cash on Delivery (COD): You can place your order seamlessly with our Cash on Delivery option and settle the payment upon receiving your parcel at your doorstep. Advance Payment: If you prefer paying in advance via bKash, Nagad, or bank transfer, please reach out directly to our Official WhatsApp after placing your order to complete the transaction safely. (Automatic website payment gateway integration is temporarily inactive.)
3. Order Confirmation: Once you submit an order, our customer care team will verify and confirm the details with you via phone call, SMS, or WhatsApp prior to dispatch.
4. Order Cancellation: While we make every effort to fulfill every order, we reserve the right to cancel an order in cases such as inventory shortage or unverifiable delivery information. Likewise, customers may request an order cancellation or modification before the parcel has been dispatched to the courier.

We make every sincere effort to deliver your orders promptly, safely, and with utmost care. Please review our shipping and delivery policy:

1. Estimated Delivery Timeline: Within Moulvibazar & Sylhet Division: Typically delivered within 1 to 2 business days.
2. Inside Dhaka City: Typically delivered within 2 to a maximum of 3 business days.
3. Other Districts Nationwide: Typically delivered within 3 to 4 business days (Delivery times may occasionally be extended due to adverse weather or courier service constraints.)
4. Shipping Charges: Shipping fees are calculated based on your delivery destination and package weight. The applicable charge will be transparently confirmed with you during order verification.
5. Parcel Reception & Mandatory Unboxing Video: Upon receiving your parcel, we strongly request you to record a clear, continuous Unboxing Video while opening the package. In the rare event of receiving a damaged, defective, or incorrect item, this unboxing video serves as authentic proof for prompt replacement or resolution. Claims regarding damage or missing items cannot be processed without proper unboxing video evidence. If the outer packaging appears visibly damaged or tampered with at the time of delivery, please contact our support team immediately while the delivery agent is still present.

We are dedicated to serving our customers with the utmost sincerity, transparency, and ethical diligence. However, to the extent permitted by applicable law, our liability concerning the use of our services or products is defined as follows:

1. Scope of Liability: We make every effort to display accurate product details, imagery, and sizing guides. However, we shall not be held liable for any indirect, incidental, or consequential damages resulting from technical glitches, slight screen-to-product color variations, or unforeseen logistical delays caused by third-party couriers. We remain committed to resolving any genuine concerns ethically and cooperatively.
2. Maximum Liability: In the rare event of a genuine defect, error, or verified issue with an order, our maximum financial liability is strictly limited to the actual amount paid by the customer for that specific item (via replacement or refund). No further indirect or punitive claims beyond the purchase value will be applicable.

These terms and conditions, along with all associated services, shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.

1. Amicable Settlement: Grounded in Islamic business ethics, our primary priority in resolving any dispute, misunderstanding, or grievance is mutual dialogue, goodwill, and amicable compromise.
2. Jurisdiction: In the event that a formal legal dispute arises that cannot be resolved amicably, it shall fall under the exclusive jurisdiction of the competent courts of Moulvibazar/Sylhet or applicable courts within Bangladesh.

If you have any questions, inquiries, or feedback regarding these Terms and Conditions, our products, or your orders, please feel free to reach out to us. We are always happy to assist you:

1. Brand Name: at-tawfiq
2. Helpline / WhatsApp: +880 1312063585
3. Email: attawfiq.com@gmail.com
4. Operations & Dispatch Hub: Dakshinbhag – 3252, Barlekha, Moulvibazar, Sylhet, Bangladesh (Online-only store. No physical showroom/pick-up point; nationwide doorstep delivery available.)
5. Support Hours: 10:00 AM – 8:00 PM (Saturday – Thursday)